PRIVACY & DATA USAGE POLICY
1. Introduction
Port Canaveral Hotel Shuttle (“PCHS,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information that you provide when you visit https://portcanaveralhotelshuttle.com (the “Site”) or otherwise interact with us. By using the Site, you consent to the practices described below.
2. Information We Collect
| Category | Examples | Legal Basis* |
|---|---|---|
| Information you provide directly | Name, email, phone number, booking details, special requests | Contract, Legitimate Interest |
| Automatically collected information | IP address, browser type, device IDs, pages visited, time spent | Legitimate Interest |
| Cookies and similar tech | Session cookies, analytics cookies (Google Analytics) | Consent (where required) |
*GDPR/UK GDPR legal bases; for CCPA/CPRA these are “business purposes” detailed in §4.
3. How We Use Your Information
To process reservations and provide shuttle and related guest services.
To send transactional emails/SMS (e.g., confirmations, updates, service reminders).
To respond to inquiries and customer-support requests.
To improve the Site, products, and customer experience (analytics, troubleshooting, testing).
To comply with applicable laws, regulations, or legal process.
4. Disclosure of Information
We do not sell your personal information.
We do not share it with third parties except:
Our network of affiliated companies (owned or controlled by PCHS) that assist in delivering your booking or related services.
Google Analytics (anonymized/aggregated usage data) for traffic measurement and Site performance.
Service providers under written contracts that require confidentiality and limit use to instructions we provide (e.g., payment processors, IT hosting).
Legal or safety reasons – if required by law, court order, or to protect rights, property, or safety of PCHS, customers, or others.
5. Cookies & Tracking Technologies
We use first-party cookies and Google Analytics to understand how visitors use the Site. You can control cookies through your browser settings or opt-out of Google Analytics via the Google Analytics Opt-out Browser Add-on.
6. Marketing & Transactional Communications
Transactional messages: We may send booking confirmations, itinerary changes, or follow-up service messages after you provide contact details. These messages are necessary to fulfill our services and are not subject to marketing opt-out.
Marketing messages: We send promotional emails/SMS only if you opt in (or where permitted by law). You may unsubscribe at any time through the link or instructions provided.
7. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized access, alteration, loss, or disclosure. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. Data Retention
We retain personal information only as long as needed for the purposes set out above, to comply with legal obligations, resolve disputes, and enforce agreements.
9. Your Rights
Depending on your location, you may have rights to:
Access, correct, update, or delete personal information.
Object to or restrict processing.
Opt out of marketing communications.
Obtain a copy of your data (data portability).
Submit requests via the contact methods below. We will verify your identity and respond within the timeframe required by applicable law (e.g., 30 days under GDPR, 45 days under CCPA/CPRA).
10. Children’s Privacy
The Site is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have done so inadvertently, contact us and we will delete it.
11. International Transfers
If you are outside the United States, your information may be processed in the U.S. where data-protection standards may differ. We use appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers when required.
12. Contact Us
Port Canaveral Hotel Shuttle (PCHS)
1445 Cox Road
Cocoa, FL 32926
Email: info@portcanaveralhotelshuttle.com
Phone: 844-744-7879
13. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on this page with a new effective date. Continued use of the Site after updates constitutes acceptance of the revised policy.
This Privacy Policy is provided for general informational purposes and does not constitute legal advice.