TERMS OF SERVICE

Please read carefully. The terms and conditions below set out our standard agreement with you. While comprehensive, they are not exhaustive. Additional terms may apply to specific bookings or circumstances; we will advise you of those at the relevant time. Such additional terms are binding even if they do not appear in the list that follows.

1. Acceptance of Terms

By accessing https://portcanaveralhotelshuttle.com (the “Site”) or booking any Port Canaveral Hotel Shuttle (“PCHS,” “we,” “us,” “our”) service, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Site or services.

2. Service Description

PCHS provides shared and private ground transportation between Orlando-area airports, hotels, cruise terminals, and related locations (“Services”). Full pick-up procedures: https://portcanaveralhotelshuttle.com/pick-up-instructions/.

3. Booking & Payment

  • Eligibility: You must be 18 + and legally able to contract.

  • Payment: Full fare (USD) is due at booking via our secure checkout.

  • Confirmation: A receipt and itinerary will be emailed to the address you provide.

4. Customer Responsibilities

  1. Early Arrival – Be in the hotel lobby with luggage 15 minutes before departure.

  2. Valid Contact Info – Provide an email and mobile number for confirmations and day-of alerts.

  3. Customs & Cruise Pickup – Disembarkation times vary; return pick-ups are set after you exit the cruise terminal and check in with staff.

  4. Missed Shuttle – Call immediately if delayed; we will attempt to reassign you or arrange private transport (additional cost).

  5. Conduct & Safety – Follow driver instructions, wear seat belts, and behave respectfully. We may refuse service without refund for violations.

5. Changes, Cancellations & Refunds

  • Full fare refunds (processing fees non-refundable) are available if your written change or cancellation request reaches info@portcanaveralhotelshuttle.com no later than the day before your first scheduled service.

  • Same-day requests are handled case-by-case and may incur additional fees.

6. Luggage & Personal Property

PCHS is not liable for lost, misplaced, stolen, or damaged luggage or personal items. Keep valuables with you at all times.

7. Communications Consent

By providing contact details you:

  • Authorize us to send transactional emails/SMS related to your booking (confirmations, schedule changes, pick-up instructions).

  • May opt in to promotional messages; opt-out instructions are included in each marketing communication.

8. Privacy

We do not sell your personal information and share it only with our affiliated companies for service fulfillment and Google Analytics for anonymized usage metrics. For full details, see our Privacy Policy (updated 26 June 2025).

9. Service Interruptions & Force Majeure

Schedules may be affected by traffic, weather, inspections, mechanical issues, or other events beyond our control. PCHS is not liable for delays, missed flights, or cruise embarkations arising from such events, but will make reasonable efforts to assist.

10. Limitation of Liability

To the maximum extent permitted by law, PCHS’s total liability for any claim arising out of or relating to the Services or these Terms will not exceed the amount you paid for the affected booking. We are not liable for indirect, incidental, punitive, or consequential damages.

11. Disclaimer of Warranties

Services are provided “as is” and “as available.” PCHS disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

12. Indemnification

You agree to indemnify and hold harmless PCHS, its owners, affiliates, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including attorney fees) arising from your breach of these Terms or misuse of the Services.

13. Governing Law & Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Exclusive venue for disputes is the state or federal courts located in Brevard County, Florida.

14. Updates to Terms

We may modify these Terms at any time. Material changes will be posted on this page with a new effective date. Continued use of the Site or Services after updates constitutes acceptance of the revised Terms.

15. Contact Information

Port Canaveral Hotel Shuttle (PCHS)
1445 Cox Road, Cocoa, FL 32926, USA
Support Hours: 7 AM – 9 PM EST, daily
Phone: (888) 250-9102
Email: info@portcanaveralhotelshuttle.com

These Terms of Service are provided for general informational purposes and do not constitute legal advice.